NHS integrated care board brings 80-plus GP practices into the digital age, improving care for more than 3 million patients
Customer Success Stories
Industry Healthcare Challenge Support NHS transformational efforts by accelerating the digitisation of vast archives of Lloyd George paper-based records. Solution Iron Mountain® fully-managed scanning service ensures secure compliance throughout collection, transportation, imaging, and destruction of paper files.
Value
- GPs can make faster informed decisions, at the point of need
- Better placed to reduce A&E attendances and readmissions
- Significantly less time transferring records between practices
- Space released for administering frontline patient care
- Improved visibility into compliant file retention and destruction
Speeding the move to digital-first primary care
With the NHS committed to digital transformation, general practice (GP) surgeries face the monumental task of converting decades’ worth of so-called ‘Lloyd George’ paper-based records. Leading the charge is an NHS Integrated Care Board (ICB) that is a centre of excellence for innovative partnerships and industry best practices. The ICB is strongly focused on improving patient outcomes, tackling inequalities, enhancing productivity, and supporting social and economic development.
One of its valued relationships is with Iron Mountain®, a lead supplier on the NHS England Dynamic Purchasing System Framework as well as a range of other NHS England-approved procurement routes. “Patient records across the GP communities we support had recently tripled in size due to population increases and various mergers,” says the ICT business support officer at the ICB. “Following a strict selection process Iron Mountain quickly got to work, uplifting and digitising paper documents in the first months.”
Seamless one-stop solution
The service currently covers more than 80 GP surgeries across six boroughs serving a total of 3.1 million patients.
Delivered as a fully-managed end-to- end solution, Iron Mountain specialists carefully index, prepare and scan all paper documents. The digital images are then uploaded to a highly secure web portal, hosted and managed by market-leading clinical system provider EMIS.
“We regularly receive reports and hold review meetings, so always know where we are in terms of project status,” adds the business support officer. “The transparency and attention to detail are impressive. Questions and issues tend to be resolved on the spot or taken away by Iron Mountain and attended to quickly.”
