Iron Mountain helped a global technology infrastructure organisation to ensure the records policy and schedule was managed on a global scale.
Technology
Managing records is a lot of work. And when an organisation has been around for a while, that process only becomes more complex. Those who reach enterprise level have the added pressure of coordinating records management across disparate departments, through mergers and acquisitions, and on a global scale. Over the course of several decades, this global technology infrastructure company accumulated nearly half a million customers from around the world. With its ability to adapt to the ever-changing tech landscape, this company’s core offerings touch nearly every aspect of today’s businesses. This success, however, resulted in an expanding records and information (RIM) organisation.
This organisation had a records management policy and retention schedule but no formal records and information staff to support and enforce it. To keep track of every file, the company used one tracking tool in the United States and various spreadsheets across all other countries—all of which were being managed by various onsite facilities managers. Each country managed its own vendors, storage, destruction, IT asset disposition, and more. When business lines ran out of physical room in their offices, facilities managers were called in to arrange records transportation and storage. This resulted in:
When this organisation acquired another tech company, there were thousands of files that came with that. And with a records and information management system of its own in disarray, this organisation was under water
Iron Mountain was already an established partner of the newly acquired organisation, so it was only natural for this customer to turn to Iron Mountain for overall professional staffing support. Here, an onsite records manager with four remote senior records analysts were brought onboard to support the records and information management needs for 170,000 employees. Through this new onsite staffing solution, this organisation was able to:
Over the course of 13 years, Iron Mountain’s dedicated records and information management professionals worked alongside this organisation’s employees. Through continuous and detailed work, this organisation was provided with the proper staff, tools, and training for a successful RIM system.
Here are a few of the benefits this customer experienced:
With Iron Mountain Dedicated Professional Staffing, you’ll have trained and screened RIM professionals working alongside you to implement and administer your programme. With years of experience in best practices, policy management, and consistent implementation, Iron Mountain can help you achieve a compliant and effective RIM programme.
“The dedication, expertise, and passion for getting things right is what makes the Iron Mountain Team essential to our Records Management and Information Governance Program.”
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