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The efficiency gap hiding in your GBS workflows
Infographics
New research reveals where efficiency stalls–and how to fix it.
Modern Shared Services and Global Business Services (GBS) workflows are increasingly anchored in cloud-native ERP environments, with platforms like SAP and Workday serving as the digital backbone of the enterprise. However, these robust systems often hit a performance ceiling when forced to ingest manual, document-heavy inputs. The disconnect between physical mail streams and your cloud ERP creates operational latency, effectively neutralizing the speed and scalability that these systems were designed to deliver. Without a bridge between legacy correspondence and your system of record, your ERP integration remains underutilized, trapped by the high cost of manual data entry and human-led validation.
To bridge this gap, organizations must treat incoming mail not as a document management task, but as a critical data ingestion stream. By integrating intelligent document processing (IDP) with your ERP architecture, you can automatically extract, classify, and route structured data directly from inbound correspondence into your core workflows. This shift transforms "dark data" hidden inside invoices, contracts, and legal notices, into API-ready packets that trigger immediate downstream actions within SAP or Workday. This integration eliminates the bottleneck, ensuring that your cloud environment receives clean, verified information the moment it arrives, rather than days later.
The result is a dramatic increase in processing velocity that directly fuels the shared services and GBS mission of "giving hours back to the business." By eliminating the manual friction between the mailroom and the ledger, you move beyond mere cost-cutting; you create a resilient, scalable digital ecosystem. This integration converts your mailroom into a high-speed data source for your enterprise applications, allowing your team to pivot away from low-value transaction processing and toward the strategic, high-value decision-making that drives enterprise-wide growth.
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