Outcome
- Re-badged existing
resources to stabilise
records operations while
minimising disruption
- Organised and maintained
databases for all
assets, onsite, offsite,
or at any stage of the
information lifecycle
- Frequent audit support
and management
of customer site
closings to ensure RIM
policy compliance
- More than 15 years of
records and information
management support
From medical devices to consumer
packaged goods, this multinational
organisation develops and produces
a broad range of healthcare-related
products. Because of this, its everyday
workplace operations are vast,
complex, and governed by stringent
regulatory standards.
Separate business segments resulted in fractured records system
For this organisation, having decades
of information stored across disparate
platforms led to significant operational
issues. As a large healthcare entity,
the need to securely process
and store sensitive information
is critical. However, because this
organisation was divided into three
distinct business segments, each
of these areas had its own records
and information management (RIM)
systems, which resulted in:
- Fragmented daily workflow operations
- Lack of cohesion around data and information governance
- Inconsistent metadata capture across multiple databases
These disconnected systems posed
significant risks to the organisation
and its ability to efficiently serve
customers. To elevate its RIM program,
this customer needed more reliable,
trained, and expert resources that its
existing contractors were unable to
provide.
Dedicated records and information support staff
To address its RIM challenges, this
customer chose to partner with expert
records and information management
professionals from Iron Mountain.
Multiple staff resources from Iron
Mountain were put in place to help
conduct day-to-day records needs.
These dedicated roles include records
supervisors, archivists, records
analysts, and general support staff
who help maintain the customer’s RIM
program and eDiscovery processes.
For over 15 years, Iron Mountain
has supported this organisation
with 25 full-time professionals.
In addition to daily support, the
customer receives frequent audit
support and site closing management
throughout North America to
ensure RIM policy compliance.
Elevating operations with records and information management support
By instituting outside support, this
organisation had the opportunity to improve
its RIM processes in parallel with everyday
operations.
Here are a few of the benefits this customer
experienced:
- Align records and information across all business segments
- Maintain a high level of operational consistency
- Expand and grow RIM program
With Iron Mountain Dedicated Professional
Staffing, you’ll have trained and screened
RIM professionals working alongside you
to implement and administer your program.
With years of experience in best practices,
policy management, and consistent
implementation, Iron Mountain can help
you achieve a compliant and effective
RIM program.
Learn more about Dedicated Professional
Staffing services from Iron Mountain.
